Patient Information

Accreditation

Bentleigh East GP Clinic is an AGPAL accredited, proudly local, family orientated medical centre. We provide high quality, complete medical care in a relaxed environment to our patients.

We adhere to all the requirements under the RACGP Standards for General Practice. This ensures we meet the accreditation requirements on an ongoing basis. Accreditation is renewed every 3 years.

We achieve Accreditation through demonstrating respect for our patients, commitment to improving patient outcomes, efficient systems, electronic health records, a positive practice environment, strong communication with our patients, doctors and staff.

After Hours Care

After hours care is provided by arrangement with the accredited National Home Doctor Service they can be contacted on 13 74 25

The doctors from this service will make a home visit on request, and patients are bulk-billed. Our practice receives a written report of consultations the following day. In an acute emergency, please ring 000 for an ambulance.

For less acute emergencies, and cases of accident, after-hours care is available at local public hospitals such as Monash Medical Centre or Sandringham Hospital; and at the 24 hour A&E departments of private hospitals such as the Cabrini and Glen Iris Private where a facility fee and consultation fee are charged.

Appointments & Consultations

We provide appointments for our patients. You can book appointments over the phone, in person or online. If you have multiple concerns that you need to discuss with the doctor you may need to book a longer consultation to ensure that there is sufficient time to attend to your medical needs.

If you have an urgent issue we are always able to fit you in on the day.

Consumables

Bentleigh East GP Clinic is a private billing clinic for all consultations and procedures. Depending on eligibility, procedures may be bulk billed.

There may be a consumables fee that is payable by the patient.

This fee is charged for non-government schedule funded immunisations, dressings, sutures, plaster casts and biopsy's.

This fee will vary depending on the materials used.

If you are booked for a procedure please ask your doctor to inform you of any additional charges at the time of your consultation.

Consultation Fees

We are a mixed billing clinic. Detailed information regarding our fees can be found on our fees page.

Home Visits, Aged Care and Retirement Villages

Home visits, Aged Care and Retirement Village visits can be made for our regular patients unable to attend the surgery because of their medical condition. These visits will be arranged with the doctors at a time that is convenient.

Fees for home visits are available from the reception staff.

Recalls and Reminders

This clinic provides a recall and reminder system. This ensures a systematic approach to preventative health care and ensures that patients are recalled for results and follow up tests. Recalls and reminders will be sent by text message, letter or by phone follow up.

If you don't want to receive preventative reminders please advise your doctor or the staff.

Referrals to Specialists and Allied Health

An appointment needs to be made to see a doctor to obtain a referral for a Specialist or Allied Health. This ensures that the doctor is completely across your health care and can discuss your specific needs and situation.

Repeat Prescriptions

Where possible the doctor will need to see you for repeat prescriptions. This ensures that the right medications are being prescribed and there are no contraindications for any prescribed medication. In some exceptional circumstances the doctor may choose to provide you with a repeat prescription without an appointment, provided you have been to see the doctor in the last 3 months.

Test Results

As part of your consultation your doctor may ask you to have blood tests, X-rays or other investigations. All test results are checked and assessed by your doctor. Information regarding a result is not available until results are received and checked by your doctor.

If the results are urgent the doctor or the nurse will make immediate telephone contact with you to make an appointment with the doctor.

If the result requires non urgent follow-up you will be sent a letter and required to make contact with the clinic to arrange an appointment to obtain the results. It is preferred that you make that appointment within two weeks of the results coming back.
For general results information telephone between 1pm and 2pm and your results will be provided by the nurse on duty.

Results can only be provided to the patient, unless consent has been provided by the patient to disclose to a third party. Please see our Privacy Policy for further details.

Please allow up to 4 days for your results to be received and reviewed by your doctor.

Car Parking

We have free on street car parking at the front of our practice, located at 23 Clarence Street Bentleigh East. There is a mixture of 1-2 hour free street parking at the Clarence Street shops right outside our practice. It can get very busy around school pick up and drop off times so please plan ahead.

Special Access

Our practice is located on ground level. There is a slight ramp inside the front door located at 23 Clarence Street Bentleigh East. If you require assistance from your drop off vehicle, please advise our Receptionist by phone on 03 9114 2766 of your arrival and we will provide assistance to you.

Privacy Policy

THIS PRACTICE IS COMMITTED TO PROVIDING QUALITY CARE & SERVICE.

AS PART OF THIS WE HAVE A POLICY TO PROTECT YOUR PRIVACY THAT COMPLIES WITH PRIVACY LEGISLATION.

OUR PRIVACY POLICY ADVISES YOU

THAT WE NEED YOUR CONSENT TO COLLECT INFORMATION ABOUT YOU
THAT YOU CAN REQUEST ACCESS TO THE INFORMATION WE HOLD ABOUT YOU
THAT YOU MAY DISCUSS ANY CONCERNS THAT YOU MAY HAVE ABOUT HOW WE HANDLE YOUR INFORMATION WITH YOUR DOCTOR OR PRACTICE STAFF
HOW YOU CAN OBTAIN INFORMATION ABOUT ANY POSSIBLE BREACHES OF PRIVACY
ASK YOUR DOCTOR OR SEE OUR PRIVACY POLICY ON HOW TO INFORMATION FROM YOUR HEALTH RECORD

Prior to you signing consent to the release of your health information, you are advised that you can request a full copy of our privacy policy from our reception team.